Type: Full-Time, Permanent

Reports to: Administration Senior Manager, Allison Hunt

Department: Administration

Location: North Vancouver

About Us: Established by Tsleil-Waututh Nation, Inlailawatash is an innovative and growing First Nations owned company providing a range of natural and cultural resource services. Comprising natural resource, forestry, fisheries, archaeology, and GIS professionals, Inlailawatash prioritizes respect for Indigenous and environmental values throughout its business.

Visit www.inlailawatash.ca for more details.

Job Summary: Inlailawatash is seeking a highly motivated IT/Office Coordinator to manage and coordinate IT functions and office operations. The successful candidate will play a pivotal role in ensuring smooth IT processes and efficient office workflows between our working locations. The IT/Office Coordinator will also assist us in our projects that sometimes take place out of office. Requiring the communication and coordination with external clients.

Key Responsibilities:

• Develop and oversee IT functions, including but not limited to, hardware and software systems, troubleshooting, and user support.
• Be the main contact for dealing with the main phone line and general contact emails.
• Be the first point of contact for all technical support inquiries, such as answering emails and incoming calls, and provide remote support to all internal employees and external clients for a wide range of technical, network and operating systems, applications, hardware, mobile devices, and other wireless technologies.
• Assist in the procurement of IT and office supplies, maintaining inventory levels. Supporting equipment lifecycle tasks including deployment, upgrade, repair, recommission, replace, inventory updates & recycling.
• Collaborate with IT vendors and office service providers to ensure optimal system and office performance. Including but not limited to company phone and cell accounts.
• Provide technical support and training to staff on IT tools and systems.
• Coordinate office logistics, including space planning, seating arrangements, and office supplies.
• Administration and maintenance of company website.
• Assist in the planning and execution of company events and meetings.
• Maintain office records and documentation, including IT-related documentation. Including the ordering of Business Cards.
• Manage office communication channels, ensuring timely and effective information flow.
• Assist in the implementation of IT security protocols and data backup procedures.
• Troubleshoot and resolve basic IT issues, escalating more complex problems as needed.
• Stay informed about industry trends and changes in IT and office management practices.
• Foster a positive office culture by promoting teamwork, communication, and collaboration.
• Supporting users in a remote/Hybrid work environment 

• Assist in the creation and implementation of the project plan, according to the decided delivery approach and technology platform to meet solution requirements with the appropriate IT and business teams.
• Provide external IT services to clients and projects.
• Ensuring the adherence to the IT Project Standards practice for the management of all project work.
• Special projects as needed.

Qualifications and Skills:

• Knowledge of, and respect for, First Nations history, culture, and socio-economic contexts; keen interest in working for an Indigenous business seen as essential. Previous experience working in a First Nations community and/or business is an asset.
• Bachelor’s degree or Diploma in Information Technology, Business, or a related field is preferred
• 3+ years of experience in IT support or office coordination roles.
• Strong knowledge of IT hardware, software, and networking.
• Proficiency in Microsoft Office Suite, Google Business Suite, and other relevant software applications.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a dynamic environment.
• Highly organized self-starter with attention to detail.
• Adaptive to tight deadlines, changing priorities, and team requests.
• Valid BC Driver’s License and vehicle is preferred

Travel: Limited travel may be required for meetings or training.

Working Hours: 35 hours per week, occasional overtime as required.

Expected Start Date: As soon as possible, willing to wait for the right candidate.

Compensation: $30-$35 /h CAD; Plus, Extended Health Benefits & Pension Plan

Apply by emailing your cover letter and resume to employment@inlailawatash.ca. Please use subject line: IT/Office Coordinator - Last Name, First Name (e.g., IT/Office Coordinator – Riviera, Virgil).

Applicants of Indigenous ancestry are strongly encouraged to apply.

We appreciate your interest. Short-listed candidates will be contacted; others will be kept in our database for future consideration.